Zen Spa Nepal
All Openings

Reception / Front Desk

Spa Receptionist

Full TimeKathmandu
Zen Spa Nepal interior

Be the warm first impression of Zen Spa Nepal — welcome guests, manage bookings and ensure every visit runs smoothly.

About the Role

Our Spa Receptionist is the heart of the guest journey. From the first phone call to the farewell cup of tea, you will make every guest feel welcome and cared for while keeping our appointment schedule running seamlessly.

Responsibilities

  • Greet and check in guests with warmth and professionalism
  • Manage appointments via phone, WhatsApp and online bookings
  • Explain treatments, packages and pricing to guests
  • Handle payments, receipts and daily cash reports
  • Coordinate with therapists on schedules and room allocation
  • Respond to inquiries and resolve guest concerns

Requirements

  • 1+ year in reception, front desk or customer service
  • Fluent spoken and written English
  • Confident with computers, email and WhatsApp
  • Well-groomed, organised and calm under pressure

Qualifications

  • Minimum +2; Bachelor's in Hospitality or related field preferred

Skills

Guest RelationsAppointment SchedulingCommunicationCash HandlingMS Office

Benefits

  • Fixed monthly salary
  • Festival bonus
  • Complimentary spa treatments
  • Staff meals
  • Hospitality training and growth opportunities

Salary

NPR 25,000 – 35,000 per month depending on experience.

How to Apply

Apply using the form on this page with a short introduction about your customer-service experience. Shortlisted candidates will be invited for an interview at the spa.